Return Policy

At SENI, your satisfaction and happiness with your purchases are our utmost priority. We aim to deliver the best shopping experience for you. If you are not satisfied with your purchases, we gladly accept returns within 7 days upon order receival for a full refund or an exchange. Please read our return policy to ensure smooth and hassle-free return process.

Terms

1. Customer that receives damaged or defective items is allowed to request for either refund or exchange to other items.
2. Customer that receives items in good condition is only allowed to exchange to other items if not satisfied with the current purchase.

Fair Use Policy

1. We reserve the right to reject return requests if it does not meet our return eligibility and the items will be sent back to sender. 
2. We reserve the right to monitor and suspend any further purchases with suspicious return activity. 

Eligibility for Returns

The items must be:

1. Unused and unworn
2. In original condition as you received it
3. Tags, labels, and packaging still intact and in original condition
4. Items are not in non-returnable category. 
5. Within 7 days upon receival.

Non-Returnable Items

1. Items purchased during sales or with promo vouchers.

Damaged or Defective Items  

1. Must be report within 48 hours upon receival of the item.
2. Fill in the defect report form below and submit to customer service team at customerservice.justseni@gmail.com.
3. We will assign report ID number to you via email for you to declare in the return request form for return process.